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22.)Where can you find the instructions to launch the scan-axis calibration?
A. online help on the front panel of the printer
B. Service Manual for the printer
C. Getting Started Guide for the printer
D. User's Guide for the printer

23.)Which Designjet printer models will allow a customer to update firmware?
A. 400 series, 500 and 800 series
B. 1000 series and 500 series
C. 4000 series and 100/120/130 series
D. 400 series and 1000 series

24.)When a customer sends a job from AutoCAD to the printer, part of the output is clipped. Which two of the following statements would be true for this situation. Select TWO.
A. If the preview in AutoCAD also shows the output as clipped, the problem is caused by the settings in the application and/or the driver.
B. If the preview in AutoCAD also shows the output as clipped, the problem is most likely caused by the media loaded in the printer
C. The problem can happen if the media loaded in the printer is smaller than the size of the drawing in AutoCAD.
D. If you send several copies of the job and clipping occurs in some while others print fine, the problem is caused by the settings in the driver or the application.

25.)What are two sources used to gather information for solving a customer problem? Select TWO.
A. from the Embedded Web Server
B. through an active chat session
C. from the accounting report
D. product number history

26.)Which of the following is the main feature of the TIFF format?
A. image file format using compression technology but with data loss
B. image file format that indexes the colors in a palette
C. retains formatting for the file being transmitted between computer architectures
D. image file format with its content tagged

27.)Which operating systems are supported by the HP RIP (Windows and Mac)?
A. all Windows and Mac OSs in the market
B. Win NT, Me, 2000, XP. Mac Os 9.x, Mac OS X 10.2, 10.3
C. Win NT, Me, 2000, XP. Mac Os 9.1, 9.2, Mac OS X 10.2, 10.3
D. Win 9x, NT, Me, XP , 2000 and 2003. Mac Os 9.x, Mac OS X 10.1, 10.2, 10.3

28.)What two reasons can cause lines that are slightly warped? Select TWO.
A. paper that has been stored in an extreme environment
B. paper that is too heavy
C. paper itself may be warped
D. damaged printheads

29.)Which three paper types could you use to perform the service accuracy calibration in a Designjet 4000? Select THREE.
A. customer's media
B. HP coated paper
C. Durable Imaging media
D. HP Productivity Photo Gloss

30.)What advantage does CMYK Plus provide?
A. recovers the complete gamut from the RGB source file
B. improves the press emulation and offers a better proofing result
C. provides a 'press-like' output and provides more vivid colors
D. provides two additional colors (light cyan and light magenta)