24.)You are the desktop administrator for the Graphic Design Institute. You have just deployed new Windows XP Professional computers to all graphic designers. Each computer has a built-in tape drive for data backups.
The graphic designers need to back up their own data to the tape drive. You add all graphic designers' user accounts administrator members of the Backup Operators group on their computers. Then you instruct the graphic designer s to create a full backup of all their data every Monday morning.
The graphic designers need to back up all of their data once a week. They also need to back up all the changes since the last full backup. The graphic designers want to use a backup method that allows them to recover their data as quickly as possible.
What should you advise the graphic designers to do?
A.Perform a Differential backup every Monday. Create an Incremental backup for Tuesday, Wednesday, Thursday, and Friday.
B.Perform a Daily backup every Monday. Create an Incremental backup for Tuesday, Wednesday, Thursday, and Friday.
C.Perform a normal backup every Monday. Create an Incremental backup for Tuesday, Wednesday, Thursday, and Friday.
D.Perform a copy backup every Monday. Create an Incremental backup for Tuesday, Wednesday, Thursday, and Friday.
25.)You are the desktop administrator for your company. All users have Windows XP Professional or Windows 2000 Professional computers. Users in the accounting department run an application that requires several hours to process financial and accounting data.
Users in the accounting department report that when they run this application, the performance of other business applications becomes significantly slower.
You need to allow the accounting application to run with the least amount of performance impact on the other business applications. How should you configure the users' applications?
A.Configure all other business applications to have High priority.
B.Configure all other business applications to have Realtime priority.
C.Configure the accounting application to have AboveNormal priority.
D.Configure all accounting application to have BelowNormal priority.
26.)You are a Help desk technician for your company. All users have Windows XP Professional computers. All desktop computers in your company have dual Pentium III processors, 128 MB of RAM, and two hard disks, which are configured as shown in the table.
Physical disk Partition File System Partition role
O C NTFS System and boot
O D NTFS Application storage
1 E NTFS Data storage
Users report that under normal working conditions, their computer performance is slow. When they run a large database application, computer performance becomes significantly slower. When the application processes large amounts of data, hard disk activity is very slow and no other applications can be run.
While monitoring the users' computers, you discover that when the database application is running, the sustained processor utilization on both processors is at 100 percent. There are also numerous hard page faults, When the application is not running, sustained processor utilization drops to 30 percent, but the number of hard page faults remains high.
You need to improve performance on the computers while minimizing hardware costs. Which two actions should you take? (Each Answer: presents part of the solution. choose two)
A.Add RAM to each computer.
B.Upgrade the processors in each computer.
C.Move the paging file from the system partition to drive E on each computer.
D.Move the paging file from the system partition to drive D on each computer.
E.Increase the size of the paging file to at least twice the amount of RAM in each computer.
27.)You are the desktop administrator of your company. A user named Andrew has just dropped his Windows XP Professional portable computer on the floor.
Andrew reports that when he turns on his portable computer, he receives the following message: "System disk not found."
You confirm that the hard disk on Andrew's computer is functioning properly.
The portable computer has an Automated System Recovery (ASR) backup of the original system state. You verify that Andrew had created a restore point before the accident.
You need to ensure that Andrew's computer can start Windows XP Professional from the hard disk. What should you do?
A.Restart the computer with the last known good configuration
B.Restart the computer in safe mode.
Restore Windows XP Professional by using the latest restore point.
C.Restart the computer by using a Windows XP Professional CD.
Perform an ASR restore.
D.Restart the computer by using a bootable floppy disk.
Restore the operating system by using the Ntbackup utility and the latest ASR backup.
28.)You are a help desk technician for your company. Susan is an executive. Because Susan travels frequently, she uses a Windows XP Professional portable computer that has a smart card reader.
Susan asks you to con figure her computer so that she can dial in to the company network when she is out of the office. Company security policy states that dial-in users must use a smart card when they connect
to the network, and that the users must use the strongest form of data encryption possible. Company security policy also states that client computers must disconnect if the routing and remote access server does not support both smart card authentication and the strongest possible authentication.
You need to configure the dial-up connection properties on Susan's computer to dial in to the company network. Your solution must ensure that company security policies are enforced.
Which three actions should you perform? (Each correct Answer: presents part of the solution. Choose three)
A.Select the Advanced (custom settings) security option.
B.Select the Require data encryption check box.
C.Select the Typical (recommended settings) security option.
D.Select the Use smart card item from the Validate my identity as follows list.
E.Select the Maximum strength encryption item from the Data encryption list.
F.Select the Allow these protocols option, and select the MS-CHAP v2 check box.
G.Select the Extensible Authentication Protocol (EAP) option, and select Smart Card or other Certificate from the EAP list.
29.)You are a help desk technician for your company. Stefan and Irene are software developers for your company. Stefan is developing a Web application on his Windows XP Professional computer. The computer is named Stefan132.
When Irene types http://Stefan132 in the address bar of her Web browser, she cannot access the Web application by typing http://localhost or http://Stefan132 in the address bar of her Web browser. She can access other resources on the company network.
When you run the Ping command from your computer, you cannot connect to Stephan's computer. When you attempt to access http://Stefan132 from your computer, Internet Explorer displays "DN S or Server error."
You need to ensure that Irene can access the Web application on Stefan's computer. First, you establish a Remote Assistance connection to Stefan's computer.
What should you do next on Stefan's computer?
A.Run the Ipconfig/renew command.
B.Stop and then restart the World Wide Web Publishing service.
C.Ensure that the Everyone group Allow-Full Control permission on the Inetpub folder.
D.In the properties of the Local Area Connection connection, clear the Internet Connection Firewall Check box.
30.)You are a help desk technician for your company. Helene is a user in the sales department who works from home. She reports a problem on her Windows XP Professional computer.
You instruct Helene to send you a Remote Assistance invitation, and then disconnects from the ISP.
You receive the invitation on your Windows XP Professional computer and instruct Helene to reconnect to her ISP. After you accept the invitation, you cannot connect to Helene's computer.
You need to establish a Remote Assistance connection with Helene's computer. What should you do?
A.Run the Ipconfig/flushdns command on your computer, and reaccept the invitation.
B.Run the Remote Desktop Connection application on your computer to establish a connection to Helene's computer.
C.Instruct Helene to disable the Internet Connection Firewall on her computer. From your computer, reaccept the invitation.
D.Instruct Helene to send a new Remote Assistance invitation and remain connected to her ISP. From your computer, accept the new invitation.
E.Instruct Helene to edit the System properties ofher computer and add your domain user account to the Remote Desktop Users list on the Remote tab. From your computer, reaccept the invitation.
31.)You are a help desk technician for your company. The network consists of a single Active Directory domain. The network includes Windows 2000 Advanced Server computers, and Windows 2000 Professional and Windows XP Professional client computers. Except for the domain controllers, all computers on the network use DHCP for their TCP/IP configuration.
During the business day, the network administrators perform emergency maintenance on a file server named Filesrvl. Filesrv1 is then restarted and experiences no further problems.
Users begin reporting that when they try to access resources on Filesrvl, they receive the following error message: "Network path not found."
You verify that Filesrv1 is functional.
You need to ensure that all users can access Filesrvl. What command should you instruct users to run?
A.Nbtstat-R
B.Nbtstat-RR
C.IPconfig Iflushdns
D.IPconfig /registerdns
32.)You are a help desk technician for your company. An employee name Marc is attempting to open a Microsoft Word document Phonelist.doc by using Internet Explorer. However, when he types http://Serverl/Files/Phonelist.doc into the address bar in Internet Explorer, he receives the following error message: "404: Page not found."
You verify that Phonelist.doc exists in a shared folder named Files on Serverl.
You need to ensure that Marc can access Phonelist.doc by using Internet Explorer. What should you do?
A.Instruct Marc to run the IPconfig/flushdns command on his computer.
B.Grant Marc's domain user account Allow-Read permission on the File shared folder.
C.Grant Marc's domain user account Allow-Read permission on Phonelist.doc.
D.Instruct Marc to type file://serverl/File/Phonelist.doc into the address bar in Internet Explorer.
33.)You are the desktop administrator for your company. Maria is one of your company's software developers. Her client computer runs Windows XP Professional and Internet Information services. Her computer is configured with the values shown in the following table:
Setting Configured value
Computer name MKPOl
lP addresses 172.24.67.45
172.24.67.46
Other than these settings, Maria's computer uses the default configuration values.
The default Web site on Maria's computer contains a static HTML page. Maria adds a new virtual Web site named Web2 to her computer. She installs a new Web application in Web2. However, when she types http://MKPOl in the address bar of her Web browser, the browser displays the HTML page form the default Web site.
You need to ensure that Maria can use her Web browser to access the application in Web2. What should you do?
A.Instruct Maria to access the Web application by typing http://Web2 in the address bar of her Web browser.
B.Instruct Maria to access the Web application by typing http://172.24.67.45 in the address bar of her Web browser.
C.Configure the Web2 virtual web site to use the host header name Web2. Instruct Maria to access the Web application by typing http://MKP01/Web2.
D.Configure the Web2 virtual web site to use the lP address 172.24.67.46. Instruct Maria to access the Web application by typing http://172.24.67.46 in the address bar ofher Web browser.
34.)You are the desktop administrator for your company. You have just set up a new Windows XP Professional computer at home. The computer is always connected to the internet via an ADSL modem. The computer is configured to have a static lP address assigned by your Internet Service Provider.
You enable the Internet connection Firewall on the ADSL connection. You use the Ping command on your office computer to try to connect t your home computer. However, you receive the following error message: "Request timed out."
You examine the Internet connection firewall on your home computer. A portion of the log file is shown here.
2001-06-25 15:23:02 DROP ICMP 172.30.23.1172.30.23.103 - - 60¬---80-
2001-06-25 15:23:07 DROP ICMP 172.30.23.1172.30.23.103 - - 60¬---80-
2001-06-25 15:23:13 DROP ICMP 172.30.23.1172.30.23.103 - - 60¬---80-
2001-06-25 15:23:18 DROP ICMP 172.30.23.1172.30.23.103 - - 60¬---80-
You need to ensure that you can connect to your home computer by using the Ping command from your office computer. You also need to prevent any unauthorized access of your home computer by internet users.
How should you configure your home computer?
A.Clear the Internet Connection Firewall Check box on the Advanced Tab of the ADSL connection.
B.Clear the Log dropped packets check box on the security Logging tab of the internet connection firewall settings.
C.Select the Allow incoming echo requests check box on the ICMP tab of the Internet connection firewall settings.
D.Select the Allow incoming router requests check box on the ICMP tab of the Internet connection firewall settings.
E.Select the Allow outgoing destination reachable check box on the ICMP tab of the Internet connection firewall settings.
35.)You are the desktop administrator for your company. The company network consists of a single Active Directory domain. All employees have Windows XP Professional computers that use DHCP for their TCP/IP configuration.
A new user reports that he cannot access network resources. No other users report problems. When you run IPconfig.exe on the user' s computer, you receive the following log.
Windows lP Configuration
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix. :
lP address :169.254.96.107
Subnet Mask :255.255.0.0
Default Gateway :
You must ensure that the new user can connect to the network. What should you do?
A.Run the Netstat -e command on the new user' s computer.
B.Run the IPconfig/renew command on the new user's computer.
C.Run the Nbstat -RR command on the new user's computer.
D.Add the lP address of the DHCP server to the HOSTS file.
E.Disable Automatic Private lP addressing (APIPA) on the new user's computer.
36.)You are a help desk technician for your company. Marie is a member of your company's sales department. Marie asks you to configure her Windows XP Professional portable computer so that she can dial in to the company network when she is out of the office.
The company uses two servers for Routing and Remote Access: one is Microsoft Windows NT server 4.0 computer, and the other is a Windows 2000 Server computer. Each server contains four moderns. Each modem connects to a dial-up telephone line, and a single telephone number distributes incoming calls across the eight telephone lines.
Company security policy requires that dial-up logon credentials be encrypted and use the maximum possible security when they are transmitted.
You need to ensure that Marie can dial in and log on by using her domain user account. You also need to ensure that company security policy is enforced. How should you configure the security settings for the dial-up connection?
A.Select the Typical (recommended settings) option.
Select the Require data encryption (disconnect if none) check box.
B.Select the Typical (recommended settings) option.
Select the Require secured password list item from the validation list.
C.Select the Typical (recommended settings) option.
Select the Automatically use my Windows logon name and password (and domain if any) check box.
D.Select the Advanced (custom settings) option.
On the Advanced Security Settings tab, clear all check boxes except the Microsoft CHAP Version 2 (MS-CHAP v2)
37.)You are the desktop administrator for your company. All employees have Windows XP Professional computers. Twenty engineers at the company use portable computers.
An engineer named Tom wants to install an external parallel-port tape backup drive to use the removable storage features of Windows XP Professional. The tape drive is included on the Hardware Compatibility List (HCL)
Tom conn ects the tape drive to his computer and installs the manufacturer-provided drivers and software. When Tom attempts to create a media library for removable storage, the tape drive is not listed as an available library to select.
You need to enable Tom to install the driver for the tape drive. What should you do?
A.Add Tom to the local Backup Operator group on his computer.
B.Run the Sigverif utility to verify the digital signer and version information for the print device driver.
C.Disable Enhanced Parallel Port (EPP) support in the system BIOS on Tom's computer.
D.Ensure that the Driver Signing Options are set to Warn-Prompt me each time to choose an action.
38.)You are the desktop administrator for your company. Initially, all employees use Windows 2000 Professional computers. You up grade all computers to Windows XP Professional users experience no problems after the up grade is complete.
A new user is issued a new client computer that is identical to all other client computer in the company. The user installs Windows XP Professional on this computer from a network installation point. The user now reports that he cannot change his Display settings to anything other than 640 x 480 resolution with 16 color.
You verify that this computer has the same video hardware as all the other client computers. You also verify that the hardware vendor does not currently offer a video driver for Windows XP Professional.
You need to enable the user to change his Display settings to higher resolution and color quality. What should you do?
A.Reboot the computer in safe mode and select the standard VGA video driver.
B.Install the Windows 2000 Professional version of the video drivers on the computer.
C.On the Monitor tab in the Advanced Display settings, specify the correct driver for the monitor.
D.On the Color Management tab in the Advanced Display settings, specify the appropriate color profile for the monitor.
39.)You are the desktop administrator for Southridge Video. You have recently installed Windows XP Professional on a portable computer that meets the minimum installation requirements for the operating system.
After the installation, you attempt to con figu re hibernation, but this option is unavailable. To ensure that the option becomes available, you update the BIOS on the computer. After the update, the computer displays a STOP error every time you attempt to restart the computer. You cannot successfully start the computer.
You need to start the computer and enable hibernation. What should you do?
A.Use System Restore to restore the last restore point.
B.Restart the computer with the last known good configuration.
C.Use the Recovery console to add the correct Advanced Configuration and Power Interface (ACPI) HAL to the computer.
D.Reinstall Windows XP Professional to enable Advanced Configuration and Power Interface (ACPI) and power management support.
40.)You are the desktop administrator for the sales department at your company. All employees have Windows XP Professional portable computers.
Sales department users require dial-in access to the company network when they travel to customer locations. These users must also be able to fax documents to customers from their computers.
You need to con figure network dial-up access immediately for a user named Anne. First, you insert a 56¬Kbps PCMCIA fax modem into Anne's computer. You restart the computer and log on as a local
administrator. Then, you start the Network Connection Wizard. However, the modem does not appear in the list of devices that you can select for marking the dial-up connection.
You need to be able to install Anne's modem. What should you do?
A.Disable the portable computers' built-in serial ports.
B.Manually install the modem device driver provided by the manufacturer.
C.Decrease the maximum port speed on the modem's COM port to 57600.
D.Set the Driver Signing Options to Ignore - Install the software anyway and do not ask for my approval.
E.Use the Add or Remove Windows Components Wizard to install the Fax service.
41.)You are the desktop administrator for your company. All employees have Windows XP Professional computers. All employees are members of the local Users group on their own computers.
A user in the graphics department has a removable disk cartridge drive on his computer. The disk cartridge contains an unsupported, third-party file system. When he tries to save data to the disk cartridge, the user is prompted to reformat the disk cartridge. However, he receives an "Access denied" error message when attempting to reformat.
You need to enable the user to save data to the disk cartridge. What should you do?
A.Instruct the user to format the cartridge as FA T3 2.
B.Remove the Read-only attribute from the disk cartridge.
C.Add the user to the Power Users local group on the computer.
D.Grant the user Allow-Full Control permission on the disk cartridge.
E.Configure the local security settings to allow the user to format and eject removable media.
42.)You are the desktop administrator for your company. All employees have Windows XP Professional computers. A user named Anne is given a new portable computer. She successfully installs her printer and scanner hardware.
Two weeks later, Anne installs and update print driver. When she restarts her computer, she receives the following error message:
"STOP.IRQL _NOT_LESS _ OR_EQUAL"
Anne restarts the computer again, and she receives the same error message.
You need to ensure that Anne can successfully start Windows XP Professional. What should you do?
A.Restart Anne's computer with the last known good configuration.
B.Restart Anne's computer in safe mode. Log on as a local administrator and set the Driver Signing Options to Ignore-Install the software anyway and don't task for my approval.
C.Restart Anne's computer in safe mode. Create a local computer policy to enable Windows File Protection.
D.Restart Anne's computer in Recovery console. Enable the new print driver with the Service_system_start parameter.
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