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52.)What is the function of the Engine Test or Test Print button?
A. bypass the formatter and test the print engine
B. verify the entire printer is operating correctly
C. verify communication between the formatter and the DC Engine controller
D. verify communication between the PC and the printer

53.)A customer has a LaserJet 4100 MFP, in which there was a failed hard disk drive (HDD). The faulty 20GB HDD has been replaced with a new 40GB HDD. Now the customer is unable to find the 'Send' option under 'Configure Device' on the control panel. What is the issue?
A. the 40GB HDD is not compatible and needs a 20GB HDD
B. firmware needs to be downloaded on to the HDD
C. the HDD is not initialized
D. the sending option is never available in the control panel

54.)A customer has purchased a LaserJet 2420 printer. The hardware installation has been completed. Despite the presence of an HP black toner cartridge, when the printer is powered on it gives the message “Install Black Toner”. What is the issue?
A. toner is faulty and needs replacement
B. printer has not been configured properly
C. the grounding lever has become unhinged from the chassis
D. DC controller needs to be replaced

55.)Which functions are available on a multi-function printer? Select THREE.
A. email capability
B. network printing
C. faxing
D. thermal imaging
E. digital enhancement
F. color separation

56.)You have been tasked with determining the cause of a paper jam in a laser printer. You have determined the location of the jam. You have checked the sensor flags in the paper path, and you have checked the condition of the rollers in the paper path. What could still be a cause of the jam?
A. The fuser is at an incorrect temperature.
B. The media being used is outside the specifications for this printer.
C. The toner is low.
D. The transfer belt is dirty.

57.)In comparing Vector graphics to Raster graphics, which statements describe Vector graphics? Select THREE.
A. results in relatively large files
B. resolution is fixed regardless of the capacity of the output device
C. treats lines, arcs and circles as individual objects
D. used in CAD software
E. difficult to resize
F. can be scaled without sacrificing quality

58.)After installing new memory modules in a LaserJet printer you are receiving memory error messages in the control panel. What recommended course of action would you follow to troubleshoot this problem?
A. Test for a faulty power source by moving the printer to another AC outlet.
B. Verify you have configured the new memory size properly in configuration/setup.
C. Verify that the memory modules are correct for this printer.
D. Ensure the customer’s software application has the proper drivers installed to support the new memory.

59.)You are troubleshooting a non-functional printer and have identified and analyzed all symptoms associated with the particular problem. What should your next course of action be?
A. identify a possible solution
B. determine and prioritize possible causes
C. develop an action plan for problem resolution
D. narrow the symptoms to one critical area

60.)What are some of the functionalities of an HP printer driver? Select TWO.
A. installs directly onto a multifunction printing device through the printer control panel
B. makes features such as toner calibration available
C. translates application language into printer language so the printer understands commands sent to it
D. makes printer options and accessories available in the operating system and in applications
E. updates firmware automatically to printing devices it is connected to