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HP2-896 - HP Certified Professional - Servicing HP Desktops, Workstations and Notebooks

20.)What does a technician need to do after replacing a failed drive in a RAID 5 solution?
A. restore data from tape backup
B. nothing, the system will rebuild itself
C. set the new disk to online
D. reconfigure the RAID

21.)A user has forgotten his DriveLock password on a new computer and a master password has not been set. How can you get access to the drive?
A. go to BIOS and apply the Setup password
B. replace the drive, the user data is lost
C. the drive has to be formatted, the user data is lost
D. reset the BIOS to the default values
 

22.)You replace a CPU. What do you do with the thermal grease?
A. add the thermal grease if necessary
B. clean the processor and apply the entire syringe of grease
C. if the heatsink and the CPU shows no signs of wear, you do not need thermal grease
D. clean the CPU and heatsink and apply the correct amount of new grease

23.)A system boots from a SCSI drive. An IDE hard disk has been added to the system and the system will no longer boot. What is the cause?
A. IDE drive is not terminated properly
B. system has defaulted to the IDE drive as bootable
C. IDE drive has the same device id as the SCSI drive
D. SCSI and IDE devices cannot coexist in the same system

24.)What does Quick Boot mode do?
A. boots directly to the network
B. disables all POST tests
C. disables some POST tests
D. disables the POST beep codes

25.)Which tool can be used to update/install drivers?
A. Component Services
B. Add/Remove Hardware
C. Computer Management
D. Device Manager

26.)The system reboots while loading the OS after updating the BIOS. What should you do first?
A. flash the old ROM back on the unit
B. go into setup and set defaults and restart
C. replace the system board
D. use the boot block process to reflash the ROM

27.)After adding a MultiBay hard drive on a mobile unit, the customer is unable to boot from the original hard drive. What must be changed in order to boot from the original hard drive?
A. original hard drive is set to master
B. boot order is set incorrectly
C. USB legacy support in BIOS
D. MultiBay hard drive is set to slave

28.)Which PC Card service must be started in the OS?
A. Port service
B. APM service
C. Socket service
D. POST service

29.)Which should be the first step for troubleshooting a known good component that is not recognized?
A. reinstall the operating system and drivers
B. determine the point of failure
C. flash back the revision of BIOS
D. exchange component
 
 
 
 
 

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