HP2-896 - HP Certified Professional - Servicing HP Desktops, Workstations and Notebooks
30.)A memory upgrade is installed properly. After restarting, a memory dump error occurs. What do you do first?
A. replace the hard disk drive
B. restore factory defaults on unit
C. verify that supported HP memory is installed
D. access BIOS Setup and ensure memory is being seen
31.)A customer is logged into the network but cannot print to the network printer. How do you determine if the issue is related to the unit or the network printer?
A. get IP address of adapter for unit and try to ping address
B. replace network cable from unit and try to print
C. change drivers for network printer and resend print job
D. get IP address from printer and try to ping address |
32.)Where is the boot log file located under Windows XP?
A. Log directory
B. PXE directory
C. Root directory
D. Temp directory
33.)The computer has a defective memory module. What is the next step of the troubleshooting process?
A. collect data
B. implement preventative measures
C. problem solved
D. develop action plan
34.)After installing an external monitor on the mobile unit, the display is very distorted and has horizontal lines. However, the LCD display provides a clear picture.
What is the first thing you would look at?
A. monitor is not supported on the computer
B. monitor refresh rate needs to be adjusted
C. LCD lid has to be closed
D. monitor resolution must match LCD resolution
31.)Place the HP troubleshooting steps in the correct order.
NOTICE
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36.)Which step would you take first to determine if a third-party component is related to a reported problem?
A. replace the third party component
B. update component drivers/software
C. remove the third party component
D. call the third party vendor's support line
37.)Which tool is used to calibrate a battery ?
A. Windows CD-ROM
B. System BIOS
C. Battery Conservation Utility
D. Windows Safe Mode
38.)When a processor overheat message appears, what do you do first?
A. replace the cache
B. install a new CPU fan
C. reseat the processor
D. check the environment
39.)You have a defective Pentium 4 CPU in a dual CPU workstation. The replacement is on order. The customer must have the unit working today. What do you do?
A. Dual CPU systems do not operate with a single CPU.
B. Remove the defective CPU. Install a single CPU Operating system.
C. Remove the defective CPU. The unit will work with one CPU.
D. Remove the defective CPU. Install a CPU terminator.
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