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42.)A new printer that requires ECP has been installed. Where do you verify this setting?
A. BIOS setup utility
B. on the printer
C. hardware profiles
D. add/remove hardware

43.)What should be the first step in troubleshooting a component that is not recognized by the system?
A. reinstall all drivers related to this component
B. identify at what level the component is not recognized
C. remove the component from the system
D. exchange component with "known good" component

44.)The customer has 10 identical units. Only one unit is exhibiting random lockups. What component do you swap with one of the other working units to determine whether this is a software or hardware problem?
A. memory
B. processor
C. hard drive
D. video card

45.)After replacing a video adapter, the network card is no longer recognized by the system. What should be the first step in resolving the customer issue?
A. check the IRQs of both adapters
B. replace the network adapter
C. check the network adapter drivers
D. reseat the network adapter

46.)A customer reports that they must reboot a system after it has been unattended. The technician notices that the monitor LED is flashing.
What is the first thing the technician should do?
A. replace the monitor with a known good spare
B. check power management settings
C. update the system BIOS
D. replace the video graphics adapter

47.)"Driver, Patch, Security and Support alerts" provide _______.
A. online access to HP support professionals
B. instant alert about hardware changes on the computer
C. information about HP bundled software
D. automatic patch installation to clients

48.)To download the latest HP drivers from the web on startup, you must _______.
A. use the files and settings transfer wizard
B. enable automatic Windows updates
C. install the System Software Manager (SSM)
D. install the critcal updates softpaq

49.)After a system recovery, who is responsible for restoring the customer data under HP standard warranty?
A. technician
B. customer
C. internet service provider
D. software vendor

50.)The customer has installed a retail version of the OS and has no access to the programmable buttons. What needs to be installed?
A. factory image CD
B. Softpack
C. BIOS update
D. utility package

51.)What information would help you find the correct hardware drivers on the HP Support website? Select TWO.
A. serial number
B. model number
C. spares number
D. product number
E. purchase date
F. FCC ID

52.)What is the reason for installing BIOS updates?
A. increase the processor speed
B. the waranty will be refreshed
C. ensure optimum system stability
D. increase display resolution

53.)Where can you check the service history for a specific desktop unit?
A. PartSurfer
B. ask the customer or previous technician
C. Channel Services Network (CSN)
D. check the repair log on the inside of unit

54.)Which utility are you required to run before ordering a new hard drive?
A. DPS Test
B. Power on self test
C. Disk Array Diagnostic
D. Drive Configuration utilitie

55.)What is the Channel Service Network?
A. support site for home customers
B. support site only for service partners
C. website for internet service provider support
D. peer based support group for internal HP staff